Privacy Policy

Basic Policy

OCS is committed to maintaining a secure information environment for its customers.
Customers’ personal information is essential in order for us to provide fully satisfactory services. We recognize the importance of the information received from our customers, and make efforts to take the utmost care in handling such information.
In order to have our customers utilize OCS with a sense of safety and trust, we educate our executives and employees thoroughly about laws and company regulations related to personal information, and have established our company’s structure to include measures for safety, thereby doing our utmost for appropriate management and use of each customer’s personal information.

■ Chapter 1. Handling of Personal Information at OCS


  1. Introduction
    The Privacy Policy explains how personal information obtained by OCS from customers is utilized. Please read this Privacy Policy carefully when using OCS’s services and products. Your use of OCS’s services and products will be deemed to mean you have fully understood and agreed to this Privacy Policy.


  2. Scope of application
    The Privacy Policy will apply when customers use OCS’s services and products.


  3. Purpose of using personal information
    OCS utilizes personal information obtained from customers for the following purposes:
    1. Acceptance of offer, provision and communication with respect to OCS’s services and products
    2. Guidance, provision, and management of other services and products offered by OCS
    3. All operations incidental or related to the above (1) – (2)
    4. Implementation of questionnaires concerning services and products offered by OCS
    5. Development of new services and products
    6. Guidance, operation, management and information provision for various events and campaigns
    7. Notification of services and products offered by OCS
    8. Guidance, operation and management of services, products, various events and campaigns of ANA and ANA Group companies and partner companies, as well as provision of various information
    9. Response to inquiries and requests
  4. Acquisition of personal information
    OCS will obtain the following personal information by fair and appropriate means for the purpose of achieving the previously mentioned purposes.
    1. Personal information provided to OCS by the customer to apply for OCS’s services, etc... The customer’s name, sex, date of birth, address, telephone number, fax number, email address, business contact, mailing address and other information
    OCS will never obtain and use information of a sensitive nature to the customer (hereinafter, “sensitive information”), such as information on race, beliefs, social standing, history of illness, crime records, and history of having suffered harm from a crime, unless required by laws and regulations or by the consent of the customer.

  5. Choice by the customer
    As a rule, OCS obtains personal information at the volition of the customer. Customers may experience disadvantages if they refuse to provide their personal information, such as being unable to make use of the various services provided by OCS, or being unable to receive campaign notices and other OCS information because some of the functions of OCS’s system become inoperable and thereby unavailable. Please note that customers may change their contact information at any time they wish, in a manner designated separately by OCS.


  6. Disclosure and provision of information to a third party
    OCS will not disclose or provide customers’ personal information to any third parties except under the following circumstances.
    Also, customers’ personal information including sensitive information will not be disclosed or provided to third parties under any circumstances, unless allowed by laws and regulations or by consent of the customer.
    Note that provision of information to data-sharing partners and business-entrusted companies is not deemed to constitute disclosure or provision to third parties.
    1. Customer consent has been obtained.
    2. Disclosure or provision is required within the scope allowed by laws or regulations.
    3. Disclosure is required to protect human life, health, or property in cases where obtaining customer consent is difficult.
    4. Disclosure is required to cooperate with the public affairs of national or local governments, and when obtaining customer consent is likely to hinder the administration of public affairs.
    5. Disclosure or provision of information as statistical data (in a form whereby the customer cannot be identified).
    6. Provision of information as a result of the succession of business due to a merger, company split, transfer of business or otherwise.
    7. Provision of information in accordance with the procedures based on laws and regulations, under the condition that the following information can be easily checked by the customers themselves through the OCS website, etc., and that the customers have not declared their wish to refuse provision of their information.
      1. The purpose of obtaining information is to provide such information to a third party
      2. Specific personal data items to be provided to a third party
      3. The means by which such personal information is provided to a third party
      4. Provisions of information will be suspended upon the customers’ request
      5. Methods for accepting requests from customers
  7. Data sharing
    OCS will share customer information as follows.
    Scope of Data Sharing

    ANA Group companies
    Purpose of use by the user
    1. For development of new services and products, etc.
    2. For notification of products and services by direct mail, etc.
    3. For delivery and transfer to relevant company in the event of an inquiry, application for use or other request from a customer regarding products and services provided by ANA Group companies.
    4. For appropriate and smooth fulfillment of other transactions with customers, etc.
    Personal information items to be shared
    Customer number, customer name, sex, date of birth, address, telephone number, fax number, email address, business contact (name of company, department, title, address, telephone and fax numbers), sex, mailing address, content of transactions etc.
    Party responsible for management of personal information
    OCS America Inc.

  8. Business entrustment
    In providing products and services to customers, OCS may entrust part of its business operations to third parties to which personal information may also be disclosed to the extent required to achieve the purpose of the entrustment. In these cases, OCS will implement all appropriate measures in managing and supervising such third parties to safeguard the handling of customers’ personal information, including establishing agreements on the handling of such personal information.


  9. Transfer to outside of Japan
    If OCS provides customers’ personal information to third-party business operators outside of Japan, including business-entrusted companies and data-sharing partners, OCS will take necessary and appropriate measures in keeping with laws and regulations.


  10. Management of personal information
    In receiving customers’ personal information, OCS will manage such information according to the strictest standards and take the utmost care to prevent leaks, loss, or alterations thereof. OCS ensures that the board members and employees are properly trained regarding appropriate handling to safeguard the security of information identifying individual customers. An appropriate retention period for personal information will be established in accordance with the purpose for which such information is used. After the purpose of the information has been achieved, OCS will dispose of the information in question by appropriate methods.


  11. Request about handling of Personal Information
    If OCS receives a request from a customer, submitted in the manner specified, for the disclosure, correction, deletion, addition, discontinuance, or erasure (hereinafter, “disclosure, etc.”) of the customer’s personal information stored in a database held by OCS, the request will be handled as follows, within a reasonable timeframe and scope, after confirming that the request was submitted by the customer himself/herself.
    1. Request for disclosure
      Personal information items will be disclosed in accordance with the customer’s request.
    2. Request for correction, deletion, or addition
      Correction, deletion, or addition of personal information will be undertaken to the extent possible after conducting a due review of the request.
    3. Request for discontinuance or erasure
      The use of personal information items designated by the customer will be discontinued, and the relevant information erased if so desired, in accordance with the submitted request.
      However, please note that such requests may prevent customers from being provided with services that they had utilized, or may impede the provision of services in accordance with their wishes. Please agree to the occurrence of such disadvantages before making the request.
    OCS may not be able to fulfill the customers’ requests if compliance with such requests would seriously impact OCS’s business operations, or result in a violation of laws and regulations.

  12. Method for submitting request for disclosure, etc.
    The method for submitting requests for disclosure, etc., or notification of purpose of use of personal information (hereinafter, “requests for disclosure, etc.”) received by OCS from customers, is as follows.
    - Method for submitting request
    Please send your request by postal mail to the address below.
    Address:
    11100 Hindry Avenue, Los Angeles, California, 90045
    OCS America Inc.
    Attention: General Administration and Personnel Division

  13. Modification of the Privacy Policy
    OCS may make modifications to this Privacy Policy. If modifications are made, details will be posted on the OCS website (https://www.ocsworld.com), so please be sure to carefully read the contents of any changes that have been made.


■ Chapter 2. Handling of personal information of EEA

residents at OCS

Besides Chapter 1, Chapter 2 also shall be applied to the handling of personal information of persons residing in the European Economic Area (hereinafter referred to as “EEA”) based on the REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive “95/46/EC”. In the event that any provisions of this chapter contradict those of chapter 1, the provisions of this chapter shall prevail.

  1. Introduction
    A guardian’s consent or permission must be obtained in the event that a customer under the age of 16 uses OCS’s service and consents to this Privacy Policy. The data subject’s consent to the OCS’s Privacy Policy must be obtained in the event that a person such as a family member applies for OCS’s service on behalf of the data subject.

  2. Request about handling of Personal Information
    If OCS receives a request from an EEA resident, submitted in the manner specified, in respect of his/her customer’s personal information held by OCS, the request will be handled as follows, within a reasonable timeframe and scope in addition to Chapter 1, Article 11 (Request about handling of Personal Information). OCS will handle such request after confirming that the request was submitted by the customer himself/herself.
    1. Request for withdrawal
      Personal information will be deleted or suspended in accordance with the customer’s request, wherever possible and appropriate, after due review of the request.
      However, please note that such requests may prevent customers from being provided with services that they had utilized, or may impede the provision of services in accordance with their wishes.
      Please agree to the occurrence of such disadvantages before making the request.
    2. Request for data portability
      A copy of the personal information held by OCS will be provided in accordance with the customer’s request, wherever possible and appropriate, after due review of the request.
    3. Objection to data processing
      The use of personal information will be suspended, wherever possible and appropriate, after due review of the request.
    4. Method for submitting request
      Customers may submit above by the method provided in Chapter 1 Article 12. Customers may use the following forms for submission.
  3. Transfers
    OCS may provide the customers’ personal data to third parties, such as its affiliates, cloud vendors and its outside contractors, etc. to implement the purposes of use specified above. Since countries located outside the EEA (including, without limitation, Japan, the U.S., the same shall apply hereafter) are among the locations of third parties to whom OCS will disclose the personal data of the customers, the customers shall be deemed as having consented to the following matters by consenting to the Privacy Policy:
    1. In the case that the country in which the third party is located is outside the EEA, such country does not have the same data protection laws as the EEA, many of the rights provided in the EEA to the data subjects of the data will not necessarily be provided.
    2. The customers’ personal data may be provided for the purposes specified above to the subsidiaries and affiliates of OCS or third parties outside the EEA.
  4. Change of purposes of use of personal data
    In the case of a change to the purposes of use of customers’ personal information, OCS will announce the revised Privacy Policy in advance on OCS’s website (https://www.ocsworld.com).

  5. Lodging a complaint with an authority
    Customers have the right to lodge a complaint on the processing of their personal data with the data protection authority having jurisdiction over their residence. Please use the following URL to contact the authority having jurisdiction over your residence: (http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080)

■ Chapter 3. Handling of personal information of residents of

China at OCS

Besides Chapter 1, Chapter 3 also shall be applied to the handling of personal information of persons residing in Republic of China (hereinafter, “China”) based on China Cyber Security Law and related regulations. In the event that any provisions of this chapter contradict those of chapter 1, the provisions of this chapter shall prevail.

  1. Introduction
    A guardian’s consent or permission must be obtained in the event that a customer under the age of 18 uses OCS’s service and consents to this Privacy Policy. The data subject’s consent to this Privacy Policy must be obtained in the event that a person such as family member apply for OCS’s service on behalf of the data subject.

  2. Retention period for personal information
    OCS will retains the customer's personal information until the purpose of use is achieved. In particular, OCS sets the retention period for personal information as follows.
    1. Customers’ personal information
      Until the completion of transportation and related work stipulated in conditions of carriage.
    2. Other personal information
      Required period for the purpose which customers have consented.
  3. Technology and measure to protect customers’ personal information
    1. OCS takes security measures to protect customers’ personal information from leakage, loss or damage. Specifically, OCS takes the following measures to protect customers' personal information.
      ・ OCS develops website with https and sets SSL encryption to secure important customers' data (credit card information, etc.) communication between the customers' web browser and the server.
      ・ OCS sets access control for protecting unauthorized person from accessing personal information.
      ・ In order to raise employee awareness of the importance of protecting personal information, OCS provides education and training on security and privacy protection.
    2. OCS will take all reasonable and practicable steps to ensure that no irrelevant personal information is collected. OCS will only retain customers’ personal information for the period of time required to achieve the purposes stated in this Privacy Policy, unless an extension of the retention period is required or permitted by law.
    3. In the event of personal information being at risk, OCS will promptly inform customers of the relevant circumstances of the incident in accordance with the requirements of laws and regulations and report the regulatory authorities.
  4. Request about handling of Personal Information
    In the event that OCS receives a request of the customer’s personal information held by OCS from a resident of China, the request will be handled according to the related laws and regulations within a reasonable timeframe and manners besides Chapter 1 Article 11 (“withdrawal, etc.”), after confirming that the request was submitted by the customer himself/herself.
    1. Request for withdrawal
      Personal information will be deleted or suspended in accordance with the customer’s request, wherever possible and appropriate, after due review of the request.
      However, please note that such requests may prevent customers from being provided with services that they had utilized, or may impede the provision of services in accordance with their wishes.
    2. Methods for submission of requests
      Customers may submit requests (except (2) cancel the account) by following methods.
      1. Submission of requests
        ・ Documents required for confirmation of identification of individual, etc.
        < For the individual >
        (1) Copies of two from the following driver’s license, passport, health insurance certificate, basic resident registration card with photo, pension insurance booklet, physical disability certificate, Identity Card
        < For a representative (Both (1) and (2) below are required) >
        (1) Enterprise organization credit code certificate The business license A Letter of trust (legal representatives must provide a certifying document)
        (2) Documents to identify the representative (copies of two from the following driver’s license, passport, health insurance certificate, basic resident registration card with photo, pension insurance booklet, physical disability certificate, Identity Card

        Contact Us at
        OCS (SHANGHAI) CO.,LTD.
        Address: 9F,Building 4, No.269 Tongxie Road,Changning District Shanghai
        Postal Code: 200335
        Tel.: 4001-18-8588 (Person in charge of handling personal information)
        Email: privacy@ocschina.com
  5. Transfers
    OCS may permit the use of the customers’ personal information to third parties, such as its affiliates, cloud vendors and its outside contractors, etc. to implement the purposes of use specified above. Third parties to whom OCS will disclose the personal information of the customers include those located outside China (including Japan), the customers shall be deemed as having consented to the following matters by consenting to the Privacy Policy:
    1. In the case that the country which the third party is located outside China does not have the same data protection laws as China, many of the rights provided in China to the data subjects will not necessarily be provided.
    2. The customers’ personal information may be provided for the purposes specified above to the subsidiaries and affiliates of ANA or third parties outside China.
  6. Change of purposes of use of personal data
    In the case of a change to the purposes of use of personal information, OCS will announce the revised Privacy Policy in advance on OCS website (www.ocsworld.com) and OCS will use personal information in accordance with the new purposes of personal information after obtaining consent from customers.

  7. Basic information of Controller of personal information
    OCS (SHANGHAI) CO.,LTD.
    Address: 9F,Building 4, No.269 Tongxie Road,Changning District Shanghai
    Postal Code: 200335
    Tel.: 4001-18-8588 (Person in charge of handling personal information)
    Email: privacy@ocschina.com

■ Chapter 4. Handling of personal information of California

residents at OCS

Besides Chapter 1, Chapter 4 also shall be applied to the handling of personal information of persons residing in California, United States of America based on the California Consumer Privacy Act of 2018. In the event that any provisions of this chapter contradict those of chapter 1, the provisions of this chapter shall prevail.

  1. Acquisition of personal information
    Personal information collected by OCS in the preceding 12 months is as defined in Chapter 1 Article 4(Acquisition of personal information). OCS will acquire those personal information directly from customers.

  2. The sale of personal information
    OCS will not sell customers’ personal information to any third parties.

  3. Request about handling of Personal Information
    In the event that OCS receives a request of the customer’s personal information held by OCS from a California resident, the request will be handled according to the related laws and regulations within a reasonable timeframe and manners besides Chapter 1 Article 11 (“withdrawal, etc.”), after confirming that the request was submitted by the customer himself/herself. As a rule, OCS will not change services because of such requests. Customers may submit requests by following methods:
    1) Submission of requests
    OCS America Inc.
    11100 Hindry Avenue, Los Angeles, CA 90045
    Phone: 1-877-222-2627(Toll-free)
    Email: info@ocsworld.com

    Documents required for confirmation of identification of individual, etc.
    < For the individual >
    1. Copies of two from the following: driver’s license, passport, Green card, Social Security Card
    < For a representative (Both (1) and (2) below are required) >
    1. Letter of trust (legal representatives must provide a certifying document)
    2. Documents to identify the representative (copies of two from the following: driver’s license, passport, Green card, Social Security Card
    Please note that discontinuance and/or deletion requests may prevent customers from receiving services which customers have been provided with, or may impede the provision of services in accordance with such requests.
(as of Dec 2019)

Customer Support
(877) 222-2627

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